SHIPPING AND RETURNS
Once your order is accepted, it will be mailed out during the next 72 hours (We ship from Sunday-Friday).
If you place an order on Saturday your package will ship out the following Sunday or Monday.
A tracking number will be provided to you through email.
Depending on the delivery country, the available shipping options will be available at check out.
•Free International Postal Service Shipping (15-25Days With Covid-19 Impact)
Free shipping orders shipment will be mailed through China Post.
You can track your shipment by using the tracking number we provide on http://www.17track.net/index_en.shtml (Golbal Postal).
If the tracking web sites do not seem to be working right, no
worries. We promise it is in the mail. It can sometimes take 2 -5 days
to get into the global mail systems.
No-Hassle 7 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with
your purchase from our antdesignofficial.com website, you may return your item(s) within 7 days of receipt for replacement or refund. The items being returned must have been purchased directly through the official antdesignofficial.com website. After 7 days, we cannot accept returns or exchanges for any reason. For all items being exchanged / returned, the original packaging must be unopened with all its original contents included, with no visible signs of wear and tear on the items, and its packaging. For example, if you ship us back a knife with signs of wear on the clip, we will not be able to accept the item.We are not responsible to pay or reimburse for any return shipping costs or duty
fees that may apply.
To return an item:
- Pack and return the item in the original packaging and shipping box, if possible.
- Include the original online packing slip/invoice & Your Reason for Return.
- Address the package to:
Address:4736 Royal Ave ,Unit #17198, Eugene, OR 97402, US
Phone:+34651857131 Post Code:46113
Address:Carrer de Sant Roc 4 – 1 , 46113 Moncada,Valencia,Spain
If you chose DHL Express for shipping, the tracking number can sometimes take up to a week to work during peak seasons. Although once the package gets scanned in, it most likely will arrive to you within a week from the time it gets scanned in.
Although we see most packages going through free shipping can be delivered within 4 weeks, but sometimes delays happen. As long as the tracking still shows it’s in transit, the best thing to do is just to wait. International packages have to go through both export customs and import customs, that can take up to a couple of months occasionally.