Once your order is accepted, it will be mailed out during the next 72 hours (We ship from Sunday-Friday).If you place an order on Saturday your package will ship out the following Sunday or Monday.A tracking number will be provided to you through email.
Depending on the delivery country, the available shipping options will be available at check out.Free International Postal Service Shipping (7-15ays)Free shipping orders shipment will be mailed through YunExpress.You can track your shipment by using the tracking number we provide on track system If the tracking web sites do not seem to be working right, noworries. We promise it is in the mail. It can sometimes take 2 -3 daysto get into the global mail systems.
No-Hassle 7 Day Guarantee:We feel that you will love our products. However, if you are not completely satisfied withyour purchase from our antdesign.com website, you may return your item(s) within 7 days of receipt for replacement or refund. The items being returned must have been purchased directly through the official antdesign.com website. After 7 days, we cannot accept returns or exchanges for any reason. For all items being exchanged / returned, the original packaging must be unopened with all its original contents included, with no visible signs of wear and tear on the items, and its packaging. For example, if you ship us back a knife with signs of wear on the clip, we will not be able to accept the item.We are not responsible to pay or reimburse for any return shipping costs or dutyfees that may apply.To return an item:Pack and return the item in the original packaging and shipping box, if possible.Include the original online packing slip/invoice.{Your Reason for Return}. If the return or exchange is not due to a product quality issue, the buyer is responsible for all return shipping costs. We are not responsible for any return shipping costs or duty fees that may apply. Address the package to:
Name:Ant Design Attn: Exchanges Phone:+1-859667-4279 Address:440 N BARRANCA AVE #8824, COVINA, CA 91723, US
Name:Ant Design Attn: Returns Phone:+34651857131 Post Code:46113 Address:Carrer de Sant Roc 4 – 1 , 46113 Moncada,Valencia,Spain
If you chose DHL Express for shipping, the tracking number can sometimes take up to a week to work during peak seasons. Although once the package gets scanned in, it most likely will arrive to you within a week from the time it gets scanned in.
Although we see most packages going through free shipping can be delivered within 4 weeks, but sometimes delays happen. As long as the tracking still shows it’s in transit, the best thing to do is just to wait. International packages have to go through both export customs and import customs, that can take up to a couple of months occasionally.
Please email us at info@antdesignofficial.com we will be happy to resend it for you.